Terms & Condition

Welcome to Sri Jeyaprabha Jewellers. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchases or using our services.

1. General

• Sri Jeyaprabha Jewellers operates under the highest standards of quality and customer satisfaction.
• These terms and conditions govern all transactions and interactions on our website or through our services.
• By purchasing products from Sri Jeyaprabha Jewellers, you agree to abide by these terms
• By placing an order on our website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or guardian.
• Sri Jeyaprabha Jewellers reserves the right to amend these terms at any time without prior notice. Your continued use of the website implies your acceptance of the updated terms.

2. License and Site Access

Limited License:

Sri Jeyaprabha Jewellers grants you a limited sub-license to access and make personal use of this website. You are not permitted to download (other than page caching) or modify the site, or any portion of it, without express written consent from Sri Jeyaprabha Jewellers.

Prohibited Uses:

• Resale or commercial use of the site or its contents.
• Collection and use of product listings, descriptions, or prices.
• Derivative use of the site or its contents.
• Downloading or copying account information for the benefit of another merchant.
• Use of data mining, robots, or similar data gathering and extraction tools.

Restrictions:

• The site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from Sri Jeyaprabha Jewellers.
• You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the site without express written consent.
• You may not use any meta tags or "hidden text" utilizing the Sri Jeyaprabha Jewellers name or trademarks without express written consent.

Termination of License

Any unauthorized use will result in the termination of the permission or license granted by Sri Jeyaprabha Jewellers.

3. Return and Refund Policy

For Defective Items:

• Products with genuine defects (e.g., manufacturing issues, missing stones, or cracks) may be returned, provided the product is unused.
• Defects must be reported on the delivery date as "Defective upon delivery."
• Returned products must be in the same condition as delivered. Tampered or used products are not eligible for returns.
• Sri Jeyaprabha Jewellers reserves the right to determine if the defect is genuine. Misuse of this policy may result in legal action.

For Customer Dissatisfaction:

• Products may be returned within 15 days of delivery if you are not satisfied with your purchase.
• Returned products must be in their original condition. Products showing signs of wear, engraving, alteration, or resizing may not be accepted.
• Customized products and gold coins are only eligible for exchange under the "Lifetime Exchange" policy at our showrooms.
• Contact our call center to initiate the return process.

Return Shipping:

• Use the packaging cover provided by Sri Jeyaprabha Jewellers.
• Pack the item in front of the courier agent and include the original invoice.
• Proper handling and packaging are required to prevent damage.

Refund Process:

• Refunds will be processed within 15 days of verification of the returned item.
• Refunds will be issued via internet banking or cheque, minus shipping, processing fees, and bank transaction charges.

4. Modification of Terms and Conditions

• Sri Jeyaprabha Jewellers reserves the right to modify these Terms and Conditions at any time without prior notification.
• The latest version of the Terms and Conditions will always be available on the website. Users are encouraged to review them regularly.
• Continued use of the website and services after modifications indicates acceptance of the updated Terms and Conditions. If you do not agree with the changes, you should discontinue using the website and services.

5. Additional Information

Customer Responsibility:

Customers are expected to have basic knowledge of jewelry care and handling before making a purchase.

Legal Action:

Tampering with products or attempting to exploit policies for financial gain will result in legal action.

Records:

Sri Jeyaprabha Jewellers maintains detailed records of all products shipped to ensure transparency and prevent fraud.

For further assistance, please contact our customer service team.