Return Policy for Defective Items

If you receive a defective product, you may return it. This policy applies to genuine defects, including manufacturing issues, missing stones, or cracks, provided the product is unused. To qualify for a return due to defects:

• Report the defect on the delivery date as "Defective upon delivery."
• The product must be in the same condition as when it was delivered.
• Items showing signs of tampering, wear, or use are not eligible for returns.

Note: Sri Jeyaprabha Jewellers reserves the right to determine if the product is genuinely defective. Misuse of this policy may result in legal action, and we maintain comprehensive records of all products shipped.

Return Policy for Customer Dissatisfaction - Limited Duration

If you are not satisfied with your purchase, you may return the product within 15 days of delivery, subject to the following conditions:

• The product must be in the same condition as when it was delivered.
• Products showing signs of wear, engraving, alteration, resizing, or damage may not be accepted.
• Customized products or gold coins can only be exchanged at Sri Jeyaprabha Jewellers showrooms under the "Lifetime Exchange" policy.
• Contact our call center to confirm the return and receive a packaging cover from our courier agent.
• Pack the item in front of the courier agent, including the original invoice.
• Ensure proper handling and packaging of the jewelry.

Return Shipping

• Packaging: Use the packaging cover provided by Sri Jeyaprabha Jewellers for returns.
• Courier: Ensure the item is packed in front of the courier agent.
• Documentation: Include the original product invoice with the returned item.
• Responsibility: Users should handle jewelry correctly. We are not responsible for wear or damage caused by improper handling.

Refund Process

• Verification: Once the returned item is received and verified, the refund process will be initiated within 15 days.
• Method: Refunds will be processed via internet banking or cheque to the original payment method, minus shipping, processing fees, and bank transaction charges.
• Timeline: Refunds will be completed within 15 days of verification.

Additional Information

• Customer Responsibility: Customers are expected to be knowledgeable about jewelry care and handling before purchase.
• Legal Action: Tampering with products to gain financial benefits will result in legal action under applicable laws.
• Records: Sri Jeyaprabha Jewellers maintains detailed records of all shipped products to prevent fraud and ensure transparency.

For any further assistance, please contact our customer service team.